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Privacy policy

Last updated: 09/12/2025

Futurome (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information, biological data, and digital interactions are handled with the highest level of care and security.

This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, digital platforms, memberships, testing services, and any related tools (“Services”).

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to personalize your healthspan experience, optimize performance insights, and operate key aspects of the platform.

1.1 Personal Information

  • Name

  • Email

  • Phone number

  • Date of birth

  • Location for scheduling purposes

  • Billing and membership details

1.2 Biological & Lab Data

Collected through partnered laboratories or at-home test kits, including (but not limited to):

  • Blood biomarkers

  • Metabolic biomarkers

  • Hormonal panels

  • Inflammation markers

  • Wearable-generated physiological data

1.3 Wearable & Device Data

If you connect a device (e.g., Oura, Apple Watch, Garmin), we may collect:

  • Heart rate and HRV

  • Sleep metrics

  • Activity and readiness data

  • Temperature data

1.4 Technical Data

  • IP address

  • Device identifiers

  • Browser, OS, and session logs

  • Cookies (see Cookie Policy)

1.5 Communications

Any messages, notes, or data shared with our concierge team or inside the platform.

2. How We Use Your Information

We use your data to deliver a high-performance, deeply personalized experience:

2.1 Personalized Health Insights

  • Generate digital twin models

  • Produce biomarker interpretations

  • Build personalized roadmaps

  • Track progress and performance trends

2.2 Service Operations

  • Schedule tests and coordinate logistics

  • Provide customer support

  • Authenticate and secure your account

  • Process payments and memberships

2.3 Platform Improvement

  • Research and analytics

  • Model training with anonymized/aggregated data

  • Enhancing dashboards and algorithms

2.4 Legal & Compliance

  • Meeting regulatory obligations

  • Detecting misuse or fraud

We do not sell your personal data.

3. Legal Basis for Processing (GDPR-Compliant)

Depending on your region, we may process your information based on:

  • Your explicit consent

  • Contractual necessity (to deliver the Services)

  • Legitimate interest (platform improvement)

  • Compliance with applicable laws

4. How We Share Your Information

We only share information when essential to deliver the Services:

4.1 Laboratory Partners & Testing Providers

To process your biomarkers and deliver results.

4.2 Wearable Integrations

Only when you intentionally connect a device.

4.3 Service Providers

Cloud hosting, payment processors, email providers, shipping carriers.

4.4 Professional Advisors

Legal, compliance, or security teams when necessary.

4.5 Legal Obligations

If required by court order or to prevent harm.

We do not share data for marketing by third parties.

5. Data Storage & Retention

We retain your data for as long as necessary to:

  • Provide the Services

  • Maintain legally required records

  • Improve the platform

You may request deletion of your data at any time unless retention is required by law.

6. Your Rights

Depending on your location, you may request:

  • Access to your data

  • Correction of inaccuracies

  • Deletion (“right to be forgotten”)

  • Restriction of processing

  • Data portability

  • Revocation of consent

To exercise these rights, email support@futurome.com.

7. Children’s Privacy

Our Services are not intended for individuals under 18.

We do not knowingly collect data from minors.

8. International Data Transfers

Your data may be processed in countries outside your jurisdiction.

We use industry-standard safeguards and contractual protections for all transfers.

9. HIPAA, PHI, and Sensitive Health Information

Futurome takes the protection of health information seriously. To comply with HIPAA requirements, we use a segmented data architecture:

HIPAA-Compliant System

  • Practice Better (for all PHI)

Non-HIPAA-Compliant Systems

  • Futurome.com

  • Odoo CRM, website forms, and automation tools

Only Practice Better is approved for storing or transmitting PHI.

Please avoid submitting medical details through the website or non-encrypted channels.

All PHI received is handled with strict confidentiality, and any misdirected information is transferred to the proper secure system immediately.

10. Updates to the Privacy Policy

We may update this document periodically.

Changes will be posted with a revised “Last updated” date.

11. Contact Us

If you have questions regarding privacy, data handling, or your rights:

Futurome

Email: contact@futurome.com

Website: www.futurome.com